to human reps is critical for maintaining a positive customer service experience. AI interactions should be personalized to feel more natural and customer-friendly, much like those provided by AI agents built with Agentforce.
Data privacy and security: Data is crucial for successful AI. However, our research finds that only 42% of customers trust businesses to use AI ethically, down from 58% in 2023. To build trust and safeguard sensitive data, businesses must comply with data protection regulations, implement strong encryption, and enforce strict access controls.
Transparency is equally important — customers should be informed about how their afghanistan phone number list data is collected and used in AI-driven systems.
Continuous learning and improvement: AI models should evolve based on real-world interactions and customer feedback to enhance accuracy and efficiency. Similar to human reps, AI agents built in Agentforce, learn from experience. Ongoing monitoring of AI performance allows for necessary adjustments, ensuring a consistently high-quality customer experience.
How to Get Started with Voice AI
Get started with Voice AI
Discover the five ways Voice AI can deliver personalized, intelligent, 24/7 self-service by phone — customers #1 preferred channel.