Here’s where to focus your efforts — and make a few cost-effective tweaks — to provide a stellar order management experience that drives loyalty and brand love.
Customers demand flexibility in shipping and delivery – from one-hour and weekend delivery to in-store pickup. Be upfront about your ability to meet these expectations. Display the options you provide on each product page clearly so customers know what you offer before they check out.
Provide accurate product availability information, including location
Don’t disappoint and frustrate your customers with an out-of-stock notification after they’ve added an item to their cart. For business buyers, time is money, and any minute spent afghanistan phone number list shopping for unavailable merchandise is wasted. If a product is out of stock or running low, indicate this on the product page so customers are aware. Inventory management capabilities built into your order management system can help automate this process and avoid hiccups.
Offer self-service order status and returns
Customers are naturally curious about their orders, so give them the ability to check order status and receive updates via text or email. To avoid snafus, make it easy to edit shipping details after customers have placed an order. Returns, too, should be self-serve, allowing customers to easily print return labels and choose how and where to return items. Self-service gives shoppers more control over their experience and helps you lower costs associated with service and support.