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Order management challenges — and how to overcome them
Creating a stellar post-purchase experience is no easy feat, especially as customer expectations around shipping times and costs continue to skyrocket. Here are a few key challenges businesses face when it comes to order management — and the solutions you need to meet the moment.
Omnichannel shopping: Most customers (71%) prefer shopping across multiple channels, and it’s critical to sell where your customers are engaged, from social media to retail apps to your ecommerce site. But with every additional channel comes more complexity for order management. For afghanistan phone number list example, you’ll need a way to quickly prioritize inventory for your most profitable channels when stock is running low. To do this, you’ll need a system that integrates with each channel seamlessly, enabling you to offer a truly omnichannel experience.
Scalability and expansion: Expanding globally is a great way to grow your business: Foreign sales drive an estimated 39% of revenue, on average, at companies that sell internationally. But it requires post-purchase optimization.
If your business is growing and you plan on selling — and shipping — to new locations abroad, you’ll be faced with some unique challenges. In fact, commerce leaders list customs and shipping as top factors that hinder their international efforts. Consider the complexity of international supply chains, diverse regulations, and the myriad partners and manufacturers involved. The right inventory and order management systems will offer capabilities to help orchestrate it all, making it easier to navigate these nuances as you enter new markets.