Shipping costs: to be free. In fact, free shipping is a top factor that makes customers more likely to buy from a brand. What does that mean for your business? It’s crucial to do everything you can to keep shipping costs low — for you and your customers.
To do this, the right strategies, partnerships, and technology are paramount. For starters, focus on optimizing your packaging (think: lightweight, low-cost, and sustainable), and offer in-store pickup to reduce last-mile shipping expenses. Simplify processes for your fulfillment team and ensure efficient order routing. Automation and AI can help here. The right AI-powered shipping tools can analyze customer addresses and their preferred shipping windows to determine which carrier and delivery service is best for each scenario, which afghanistan phone number list route is fastest, and how to deliver sustainably. This will save you both time and money, all while reducing possible shipping errors.
Key features of order management software
The right order management system will help you reduce costs, deliver efficiently, and provide stellar post-purchase experiences. Here’s what to keep in mind when it comes make-or-break to key features:
Integration with other systems: Your order management system shouldn’t be an island. It should be connected with other systems and areas of your business, like your CRM, customer service, commerce, and sales platforms. This makes it easier for your teams to get easier access to better insights about orders, routes, inventory, and your supply chain. It also makes it easier to automate tedious tasks, increase efficiency, and provide better post-purchase experiences to your customers.
Inventory management and visibility: Real-time inventory visibility enables bulk purchasing while cutting storage costs. This also makes it possible to more accurately predict demand and make timely purchases so you can avoid costly mistakes like out-of-stocks, overstocks, mis-picks, and mis-shipments. When inventory management and visibility are part of your order management system, it’s easier to build customer satisfaction and drive repeat business.