You know a field service career is right for you when you enjoy the hands-on technical work and critical thinking it takes to solve problems for customers. But field service calls for more than just the technical know-how to fix a customer’s issue, install equipment, or keep machinery in optimal working condition. You also need to have excellent communication skills, listen actively to customer concerns, and empathize with their needs.
“The best advice I can give is to consistently put yourself in the mindset of the customer, try to see the interaction from their perspective,” said David Quine, chief technology officer at Vinebrook Homes. “A positive interaction that includes a smile, a friendly gesture, kind words – all go a long way and in the long run will make you and your organization shine.”
Prioritizing customer experience and then seeking feedback about your work will provide constructive input that can help you (and your business) improve. (Back to top)
Develop technical expertise
Technical skills like how to do preventative maintenance and afghanistan phone number list diagnose equipment errors are important in field service. There are many ways to boost your know-how in field service. Trailhead, Salesforce’s free online learning platform, is a great way to expand your expertise in areas like Visual Remote Assistant. When you become the go-to person on your team for solving complex technical issues, you’ll boost your confidence and become more valuable to employers and customers.
As your career grows, you may choose to become an expert in the field service management solution your team uses to manage appointments and dispatch field service technicians. You may also want to become an expert in the latest developments in artificial intelligence (AI) for service. Companies need people who understand these technologies and how to use them. Consider earning relevant certifications to demonstrate your commitment to professional development, like the Salesforce Administrator, Service Cloud Consultant, or Field Service Consultant credential.