pitching and building trust
“Establishing trust is better than any sales technique.”
― Mike Puglia, general manager and former CMO, Kaseya
“Care enough to create value for customers. If you get that part right, selling is easy.”
― Anthony Iannarino, speaker and founder of The Sales Blog
“People don’t care how much you know until they know how much you care.”
― Theodore Roosevelt, 26th U.S. President
“Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.”
― Marilyn Suttle, sales consultant and professional relationship expert
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
― Jeff Bezos, CEO, Amazon
“People don’t want to be sold, they want to be served.”
― Rob Liano, sales strategist and author
“Make every interaction count. Even the small ones. They are all relevant.”
― Shep Hyken, service consultant and keynote speaker
“To give real service you must add something which cannot be america phone number list bought or measured with money, and that is sincerity and integrity.”
― Douglas Adams, author of “The Hitchhiker’s Guide to the Galaxy”
“Filter everything you’re doing, saying, and pitching through the customer point of view, and you’ll improve just about every metric you care about today.”
― Matt Heinz, physician and American politician
“The best salespeople wonder what it would be like to be in the other person’s shoes. They know they can’t play that game unless they continually strive to train themselves in how we as human beings communicate.”
― Bob Phibbs, business strategist
“Sales, to me, is about a conversation and not a pitch.”
— Jill Konrath, author of “More Sales, Less Time”
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Sales motivational quotes: overcoming objections
“I have stood on a mountain of nos for one yes.”
— Barbara Smith, Restaurateur
“If you’re going through hell, keep going.”
— Winston Churchill, former British leader
“I stopped caring so much whether I got a yes or a no. Which meant, I supposed, that I was starting to care a bit less about what other people thought about me. And it felt liberating.”
— Jia Jiang, author, speaker, and rejection expert
“An objection is not a stop sign. It’s a comma, waiting for the rest of the conversation.”
― Anita Nielsen, sales expert and owner, LDK Advisory Services
“Objection handling brings it back to the most important lesson in sales: Listen and pause before you talk.”
― Marcus Chan, founder and president, Venli Consulting Group
Objections are buying signals. If someone shares an objection, it means they’re engaged. You’re still in the game.”
― John Barrows, CEO, JBarrows Training
“Whenever you face an objection, the human being that exerts the greatest amount of emotional control is going to have the highest probability of getting the outcome they want.