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Dive deeper into AI
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Learn about natural language processing and large language models (LLMs) and get our tips for prompt writing. Discover more on Trailhead, the free online learning platform from Salesforce.
Here’s an abridged version of the ground rules we’ve set in place. Feel free to adapt america phone number list them for your own organization if you find them helpful:
Don’t input personal, or otherwise sensitive information into any AI tool. Why? Anything you put into generative AI is saved forever in the database and could become public.
Fact-check all AI-generated content and claims to ensure accuracy. Generative AI is known to get some things wrong, or “hallucinate,” about 20% of the time. Some outputs may be out of date or otherwise incorrect. Fact-checking all outputs helps ensure that the content you are circulating is reliable, trustworthy, and free of bias and toxicity. (If your team isn’t well versed on fact checking, we recommend that you provide some guidance. Google has several Fact Check tools you might want to check out.