That’s why data management and harmonization are top priorities among business leadersOpens in a new window
in data management investments.
32% say a lack of a complete view and understanding of their data is a hurdle.
45% plan to prioritize gaining a more holistic view of their customers.
For businesses looking to take advantage of all the new AI capabilities in ecommerce, data management should be priority number one.
3. Conversational commerce is getting more human
Remember when chatbot experiences felt robotic and awkward? Those days are over. Thanks to generative AI and LLMs, conversational commerce is getting a glow-up. Interacting with chatbots for service inquiries, product questions, and more via messaging apps and websites feels much more human and personalized.
Chatbots can now elevate online shopping with conversational america phone number list AI and first-party data, mirroring the best in-store interactions across all digital channels. Natural language, image-based, and data-driven interactions can simplify product searches, provide personalized responses, and streamline purchases for a smooth experience across all your digital channels.