So, don’t be afraid to get curious and dive into new trends in sales, even if you’re not quite sure how to approach them at first. By staying on top of trends, you can help set your sales organization up for success no matter what the future has in store.An astounding $51 billion of global online sales were influenced by artificial intelligence (AI) during Cyber Week 2023, for targeted offers, product recommendations, and generative AI-powered chat services. It remains to be seen whether generative AI has yet had an impact on the overall customer experience.
about the importance of customer experience and customer relationships, customers are still unhappy with the service companies provide. But generative AI promises to change everything about how brands interact with customers. Improvement can’t come soon enough.
The case for change
74% of customers in a survey experienced a service or product problem in the past year, with 63% feeling rage about the negative experience.
The number of people seeking revenge for the bad experience has america phone number list tripled in less than three years.
32% of these annoyed customers named and shamed the offending brands on social media, a 2x increase since 2020.
The 5th Salesforce State of Service report found 73% of customers expect companies to understand their unique needs and expectations, but 56% say companies treat them like numbers.