users recognize that their chances of achieving quality outputs are limited. When it comes to finessing outputs, customers and users believe that people bring skills, expertise, and “humanness” that generative AI can’t.
What is the human flavor? I can’t explain it, but everyone knows it. …You can tell if someone (during a sales pitch) is interested in you or not. I don’t believe AI can detect…intangible things (and) interpersonal dynamics.
IT Buyer
High-tech company
For nearly all use cases, customers and users believe there needs america phone number list to be at least an initial trust-building period that involves high human touch. Of the 90 use cases collected in one research session, only two were appropriate for full autonomy.
HITL is especially important for compound (i.e., “Do X, based on W” or “Do X, then do Y”), macro-level (e.g., “define a sales forecasting strategy”), or high risk tasks (e.g., “email a high-value customer” or “diagnose an illness”).