abilities, situations, and use cases call for different modes of interaction. Design for these differences, and/or design for optionality. Among the ways to design generative AI systems with inclusivity in mind are:
Prioritize multi-modality, or varied modes of interaction.
Support user focus and help them efficiently achieve success. Example: via in-app guidance and tips.
Mitigate language challenges. Example: include spell-check features or feedback mechanisms that don’t involve open text-fields.
Finally, make sure you’re engaging users in guiding the design of the system to make it work better for them. Ask them questions like, how did that interaction feel? Did it foster trust, support efficiency, feel fulfilling?
Ultimately, thoughtfully embedding a human touch into your burgeoning america phone number list AI system helps foster support and trust with your team. It will motivate the adoption of a new technology that has potential to transform your business.
Stay tuned for more guidance and resources on designing for the human-at-the-helm coming in the new year.Recent AI media coverage has followed a familiar pattern: a massive new model is released, making the rounds with beta testers and eventually the public, but it’s barely a month or two before rumors start to swell about the even bigger one supposedly being trained to replace it. Yet another eye-watering boost in parameter count.