Claims may be the most challenging area for carriers and brokers. If an individual or business is filing a claim, something has gone wrong for them. They don’t need cumbersome paperwork or clunky claims systems to make things feel worse.
platform, Farmers Insurance was able to reduce first notice of loss by a whopping 75%. Farmers used insurtech in its claims management system to create a platform reducing loss-reporting time from 12 minutes to 3 minutes. Policyholders can file a claim on their computers or phones; send in photos; find repair shops, and connect quickly with an adjuster more efficiently than buying groceries. Farmer’s also uses new technology to automate routine tasks so agents can spend more time with customers.
Reap the benefits of insurtech today
The innovations your competitors are undertaking mean that insurance america phone number list technology is now an imperative. As markets and the economic outlook continue to change, you need the right technology to create the best experiences possible for your policyholders and clients.A bad experience is one of the top reasons a customer will leave a brand, and younger generations are increasingly likely to abandon ship for this very reason. That’s why fostering a customer-obsessed culture can improve an organization’s health and longevity.
While you may have heard of customer obsession and think your company is hitting the mark, how can you be sure?