for those tasked with the processes now entrusted to automation. Their role becomes one aligned with enhancing employee and customer experiences, or contributing to strategic IT plans. With nearly 90% of employees experiencing increased job satisfaction due to automation, they can become more engaged, productive, and content, leading to higher retention rates.
With automation reducing tedious tasks, employees can amplify their connections with customers, tackle complex issues, and make memorable experiences. In fact, a resonating 77% of respondents from the same survey noted that automation provided them with the time to nurture meaningful relationships with customers and stakeholders.
Stay up-to-date with change management best practices, and provide training and tutorials so that your team can become confident experts in its use.
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