Malware is software that steals information from a computer or mobile device, even without the owner's knowledge. In some cases, they will simply use what they have obtained to fill the device with advertisements, although the worst that can happen is to take all the protected information and lock the device.
The way to avoid these situations is to not download executable What You Will Get Inside The Engineer Database files on any device unless they come from official sources. It is advisable to download only media files to complete customer transactions. Sometimes customer chats receive spam messages with suspicious links, which are best ignored.
This should be accompanied by installing good anti-virus software and keeping it running all the time. It is good to run scans once a day to detect any strange files.
Cloud backups on platforms such as Callbell can be the solution in case of loss of valuable data. The only condition is to use the APIs of official distributors.
WhatsApp securely in business
Building customer trust
Even if the company has put in place all the necessary controls for data processing, it must give its customers confidence to proceed with transactions. This involves taking care of details such as good spelling and a friendly tone, to the point of making them understand that their money and data are safe.
When requesting personal data, it is important to indicate to the customer what they are used for: billing, sending the order, marking in the inventory, adding to a database to send promotions, etc. This generates a feeling of security because it allows uncertainty to be controlled.
It is not a good idea to add customers to a WhatsApp group because their data is immediately exposed to third parties, such as their photo, phone number, and profile name. Also, most will prefer to ask for prices and negotiations should be handled privately for security reasons. It is better to contact them through their personal chat rooms.
Payments should be made on secure platforms, without ever asking for card details. They act as an extra layer of security so that customers do not expose their billing details on websites or in stores. PayPal or Stripe can be good options, through which refund cases are also handled.