Passion: Focus on positivity. Always focus on the positive and especially look at your promoters.
I personally think that there are only a few companies in the Netherlands where NPS is a culture or business philosophy. Many organizations still have to sell it internally and then you are on your way to the system . I wonder how Dutch companies will be in 5 years. Who knows, maybe it will be a business philosophy ( spirit ) with a different measuring instrument?
Hans Martens , Manager Market Research and Intelligence of the Schiphol Group, bolivia mobile phone number list shows what Schiphol does to make an airport fun for customers and to keep stress as low as possible. Schiphol wants to be the best transfer airport in Europe by 2020, but competition is increasing. Up to and including passport control, Schiphol tries to keep stress as low as possible for passengers. After that, Schiphol does everything it can to create positive excitement. Schiphol is an experience; there is a cocktail bar, library, museum, shopping boulevard and much more.
Surprizing toilets SchipholThe needs of the passenger are central. Schiphol assumes 6 types of customers and ensures that there is something for all types at the airport. A fun 'fact' I found was that the toilets have a great influence on the experience of Schiphol. A lot of attention is paid to this with surprising toilets .