Impact on the Brazilian market

[Joywtome231]

Brazil is one of the most important markets for WhatsApp, as the app is installed on almost every smartphone in the country. Many people already use WhatsApp to communicate with companies, whether to ask questions or to contact them about purchases or services.

With the arrival of voice calls , the platform becomes even more useful in the daily lives of companies and consumers. Brands can replace 0800 numbers and other traditional channels, saving money and offering faster and more modern service.

For Meta, this means a new source of revenue, since the company charges per minute bosnia and herzegovina phone number library of call. The price has not yet been disclosed, but it should be slightly higher than calls made over the public telephone network.

Comparison with other communication channels
Voice communication via WhatsApp has important advantages over conventional calls. In addition to voice quality , integration with the message history is a differentiator.

For example, if a customer starts a text conversation to ask a question about a product and then decides to buy, they can continue the conversation via voice in the same app. This greatly simplifies the customer journey and prevents them from having to switch apps or repeat information.

Another strong point is security. Since the customer authorizes the call and sees the company logo , they feel more confident in answering. This can reduce problems such as fraudulent calls or scams, which are common in other channels.