What to consider when sending messages in Viber and Telegram

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Accenture employees (a company specializing in business digitalization research) conducted surveys on messaging and found that most modern users want to resolve their issue directly in the chat. Therefore, you bulk sms south africa should not make them fully automatic: at some point, your employee must be involved. Modern buyers also want to receive the most segmented information in accordance with their interests. This means that to increase the effectiveness of messaging, you need to create more target audiences and conduct additional surveys more often.

For this purpose, there is a program for messaging that allows you to download and study the answers of each buyer to the questions you ask. Also, a modern client wants to start and end a conversation themselves, so even if it is a formality, ask at the beginning of the conversation: “Is it convenient for you to resolve your issue right now in the chat?”; and at the end, ask: “Have I answered your questions in sufficient detail? Is there anything else I can help you with?”