What Are Conversational SMS Messages? - Asia Data

What Are Conversational SMS Messages?

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mdabuhasan: Posts: 276; Joined: Tue Jan 07, 2025 10:50 am

What Are Conversational SMS Messages?

Quote

Post by mdabuhasan » Wed Jan 22, 2025 12:49 pm

Conversational SMS messages are the messages you send to a customer in direct response to a text you have received from them.

In this sense, conversational bulgaria whatsapp number data SMS messages are strictly responsive, and are only ever sent in reply to customer texts.

In other words, unlike both promotional and transactional SMS messages, conversational messages are initiated by the customer, not the business.

As such, conversational SMS messages are used primarily for customer service purposes. A customer has a question, they send your business a text, and you reply via SMS to provide them with an answer.

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