Steps to Conduct a Survey and Find Out What Your Customers Say

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A marketer explains how to conduct a survey on your own, even if you don’t have a large budget.

With the help of a survey, an entrepreneur can get to know his visitors better, which means improving the quality of service and getting satisfied customers. And ultimately start earning more. We figure out how to prepare questions for a survey, together with Margarita Shevchenko, a marketer at the YURA restaurant.


Margarita Shevchenko

Marketer at YURA restaurant

I make sure that our team always maintains communication netherlands telegram mobile phone number list with the guests. The waiters talk to them first, and in case of a negative review, I call the guest myself, find out what happened, and try to solve the problem.

If at least 2-3 people complain about the service, we change something in our training. If there are dissatisfied comments about the food, we review the menu. So the entire restaurant team is constantly working to improve the quality of service and increase customer loyalty. This affects the number of guests: every month their number grows by an average of 3%, and at the same time, revenue increases.