Questions for the sales department

[jakariabd@]

Satisfaction surveys: Use open-ended questions to get customers to share their challenges. For example:
“What difficulties did you experience when placing an order?”
“What would you like to improve in our product?”
“How can we make your experience with us more comfortable?”
Focus groups: Gather small groups of customers to discuss their experiences. This will help identify common issues and gain a deeper understanding of their needs.
Reviews on platforms and forums. Analyze comments on review sites, social networks, and forums where customers share their impressions.
2. Talk to sales and support
Your employees who interact with customers on a daily basis brazil mobile database have valuable insights into the problems users face. Interviewing your sales and support teams can provide unique insights:

“What objections do clients most often have?”
“At what stage of the deal do clients most often abandon?”
“What features of the product raise questions or concerns?”
Questions for support:
“What are the most common requests from clients?”
“What problems do customers return with?”
“What interactions are most frustrating for customers?”
Regular communication with teams helps identify subtle issues and prioritize areas for improvement.
3. Analyze customer data
Data is the foundation for objectively understanding customer pain points. Use metrics and analytics to identify patterns and problem areas: