What is Robotic Process Automation (RPA)?

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Robotic Process Automation (RPA) is process automation that is server-based and combines process steps with decision models or business rules with little to no human oversight. It is typically applied to high-volume transactional processes with limited variation and clearly outlined business rules or decision models.

Top 10 Best Practices for RPA

RPA provides huge benefits for some organizations; however, establishing governance, identifying key capabilities and skillsets, and measuring the effectiveness of RPA remain challenges for even the most advanced organizations. To help organizations overcome those challenges, APQC conducted research to identify trends and best practices in RPA.

Through the research, APQC identified 10 best practices changsha mobile numbers list for robotic process automation:

Integrate process automation into your improvement team’s toolkit.
Clearly establish roles and responsibilities between IT, process management, and the business from the outset.
Partner RPA teams with HR to create a proactive plan for displaced employees or to reallocate full-time employee (FTE) hours.
Use a senior-level steering committee to ensure equitable and strategic use of RPA.
Use internal resources like risk management or legal early on to mitigate potential risks.
Use a mix of process, technical feasibility, and value selection criteria to identify the best-fit processes for automation.
Use process discovery and optimization to reduce rework on bots.
Make the business responsible for ongoing management of bots once they are in production.
Use training, success stories, and communications to demystify RPA and reduce organizational resistance.
Do not rely solely on volume measures to track program success.