Follow up the welcome email with a phone call

[aburaihan66]

Members-only website
Providing members-only areas on your website is a good way to not only encourage people to join but also engage them once they do. These areas need to have value, however. Engage members with interesting content, members-only offers and other benefits that are only accessible after they have joined. A members-only forum will enable newbies to begin connecting with other members and learning more about your organisation.

Free ultimate guide to managing members

A welcome email is the simplest form of greeting iran rcs data you can set up and most online membership software packages will automate this for you. However, you shouldn’t stop there. Most of us are aware that emails are automated these days and there is a strong likelihood your newest member may simply delete it before reading. Using engaging subject lines to entice recipients to open and discover more, rather than the standard ‘Welcome to…..’ can help.

Follow up this email with a phone call. Not straight away, give it at least 24 hours. Use the call to not only welcome them but to ask if they have any questions, were happy with the registration process, and is there anything else you can help them with. Run through any important information they need to know, let them know of any upcoming organisation events and finally outline when they can expect to receive any benefits connected to their membership.

You might consider phone calls to new members a drain on your resources, but in terms of immediately engaging with them they are invaluable. People appreciate businesses and service providers who go the extra mile to get to know them and provide an element of personal service.

You don’t need to assign people to personally greet new members over the phone but it might be an idea to create some form of community support system or mentorship program so that longstanding members can reach out and connect with new members. They will be well placed to answer their questions, tell them more about your organisation and provide personal insight into how they benefit them being a member – essentially letting them know what’s in it for them.