If you ask me, this stage is where

[rifat28dddd]

Your little startup needs to become more professional. You’ll need to hire a team that can cover the entire customer lifecycle in some way—sales, marketing, and customer support.

You’ll also need to scale internal operations and processes to bring some kind of order to the chaos. Growing to 1,000 customers is exciting, sure. But let’s be real: It can also be chaotic as hell if you don’t have operations-minded folks steering the ship.


Here, you’re going to learn more and more about bahamas telegram data what the business will look like in the long term. While you don’t usually have to worry about your first 100 customers churning, you’ll need to find answers for the inevitable churn that arises on the road to 1,000.

At this point, customer retention will become equally as important as customer acquisition.

Maybe you’ve figured out what it takes to get a customer—now, what does it take to keep a customer? What makes them renew their subscriptions after a year? Is your solution still addressing their problems well enough? Or are they shopping around for alternatives?

You’ll also learn more about your customer acquisition costs and lifecycle metrics. You might find that one type of customer is easy to acquire but churns quickly, while another type of customer is more difficult to acquire but retains for much longer. How will this kind of data inform your priorities and strategies moving forward?

Then there’s customer expansion—what does it take to grow with a customer? Would a customer that’s been successful with your business want to pay more for new services? What about new products or features? Or to add more users on your platform?