4. Improvement
Offering a comprehensive training program and more training opportunities to your employees is another area that can significantly benefit your business. Training and upskilling your team allows them to provide even better service and anticipate customer needs. Your staff needs skills not only in customer service, but also in interpersonal, conflict resolution, and technical skills, depending on their department, to provide higher quality service. By equipping employees with advanced skills, you will positively impact overall customer experience and satisfaction.
Additionally, as the hospitality industry is constantly evolving, new trends are emerging. Updating employee training ensures that they have the latest industry knowledge and are equipped to handle new technological advancements and meet changing customer expectations. The ability to adapt not only from your company, but also from your employees, helps you and your team remain competitive.
5. Diversified service
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allows your business to go beyond the traditional and open up new kenya whatsapp number database revenue streams. Depending on the location you operate in and the type of clientele you serve, this could be wellness and spa services, airport shuttles, tours, or wedding and event planning. Complementary services attract new customer segments, allowing you to generate revenue through multiple sources, reduce your reliance on a single service, and boost your financial stability as a business.
Diversifying services can also enhance the guest experience. With a range of offerings, a broader spectrum of preferences and desires are catered to. For example, guests looking for a one-stop shop will appreciate having several services and amenities available directly from the hotel, while business travelers can expect a well-structured business center with expert laundry and dry cleaning services. By diversifying your services, you will enhance your guests’ experience and increase their satisfaction.
6. No contact
Another shift in the industry as a result of the pandemic is the adoption of contactless technology. Contactless services facilitate customers from the booking phase to the payment process. Contactless services not only limit physical touchpoints, creating a cleaner and safer environment for guests, but also offer improved operational efficiency, accounts payable and cost savings. Automating check-in and check-out processes using a mobile app or self-service kiosk reduces the workload on staff, who can focus on more complex customer needs.