This is a very difficult topic. The fear of criticism, bad reviews or even a shitstorm has prevented many entrepreneurs from using social media marketing. This is tantamount to ostrich politics - because people are talking about the company anyway - you just don't notice it.
It is better to face it and react confidently and perhaps with a touch of humor. But if a commentator becomes personally insulting or spreads lies about other lebanon telegram screening people or hate speech, then of course you cannot let it go.
Responding to a spam message on my Facebook page in the reviews 22 mistakes in social media marketing
Use the wrong tone
Especially when the commentator is not very polite, I sometimes feel like I need to be a little clearer. I always write it down, but don't send it. Instead, I take a deep breath and think about how I can write a polite, confident and maybe even humorous answer. Otherwise, a dialogue can quickly escalate. Written language has the disadvantage that non-verbal signals such as smiles, winks or other elements of body language are missing - and it's easy to misunderstand a comment that wasn't actually meant to be as harsh as it first reads.