How to develop a call quality checklis

[prisilabr03]

1. Who, in what cases and why you need to listen to calls from the sales department

2. Economic feasibility of controlling the quality of telephone calls

3. What are the differences of the checklist for checking a call on a script and without a script

4. Who is the Customer, the director of TK and the user of information of the call quality control department (OPKZ)


6. Where to find and how to look for remote employees of sandplay therapy the defense industry

7. Who and how should train employees of the defense industry

8. Step-by-step algorithm for launching quality control of phone calls with the development of scripts and without developing sales scripts

9. Automation and pitfalls

10. Outsourcing of cold calls and checking the quality of work of external contractors

eleven. At the expense of which you can get +20-50% sales growth

Very often, managers have a desire «to preserve » their experience and the practice of the best managers in sales scripts. But often the situation resembles a story about a centipede who thought about her walking and fell down because she could not go. So managers are able to sell by phone, but they cannot fix how they do it in the form of scripts. Therefore, we will discuss an algorithm that will simplify the development of sales scripts.