High Shipping Costs:
The high shipping cost may extend the product cost beyond the customer’s expectations and make them change their mind when it arrives.
Recommendation: To address this issue, you must inform shipping fees with the product price. You can offer reasonable or free shipping for a specific minimum order value.
Delayed Deliveries:
Delivery capability is the most crucial aspect of customer satisfaction. When belize phone number list timely delivery is compromised, the confidence in the seller gets easily eroded.
Recommendation: An effective tracking system can help keep customers informed. Quick, reliable and efficient delivery will help to meet customers’ needs and reduce COD RTOs.
Reducing RTO rates is extremely important for increasing effectiveness and gaining better returns on investments made in eCommerce businesses. You can reduce COD RTOs by following the key strategies effectively:
Verify Customer Information: Ensure Accuracy and Avoid Errors
Having accurate customer information is critical to avoid returns. You can adopt some measures like address verifications and confirmation of contacts. By maintaining an updated address database, you can improve the reliability of the fulfillment process. You can optimise this process with several tools to assist with address validation and real-time verification and avoid errors.
Strategies to Minimise RTO Rates
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