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5. Zoho Desk : Customer support software with AI features
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Likelihood of recommendation: 9.0/10
Functionality rating: 4.3/5
Reviews: 1,553+
Zoho Desk offers ticket management, live chat, and multi-channel customer support features. Zoho Desk's AI tool Zia automatically tags tickets, shares relevant solutions from the knowledge base with customers, and provides sentiment analysis for customer conversations. Dashboards are also available to monitor key business metrics.
The tool's layout, design and colors can be customized to your own corporate design. australia telegram data The software can be integrated into other Zoho tools as well as third-party applications such as
Advantages
The user reviews According to the software can be easily integrated into other Zoho products such as Zoho CRM and third-party applications can be integrated.
Users like the solution's interface and dashboard as well as its reporting features, keyboard shortcuts, and auto-suggestions.
Disadvantages
Many users mention that the solution does not offer an on-premises version.
Additionally, some find the learning curve steep and say that configuring some features, such as email branding, takes some time.