How can AI be used in call centers?

[Jahangir147]

‍AI can handle inbound and outbound customer interactions through automated voicebots, freeing up human agents for more complex tasks. For example, Convin’s AI Phone Calls automate 100% of calls, reduce human agent requirements by 90%, and drives up to a 10x increase in conversions—all while running 24/7 to serve global customers.

2. How to make an AI voice call?
‍Setting up an AI voice call involves integrating AI-driven software bulgaria cell phone number list like Convin’s AI Phone Calls with your telephony system. It then manages conversations from scheduling and lead qualification to customer support and payment reminders, ensuring 60% cost savings and a 27% boost in CSAT.

3. What is the AI that improves your voice?
‍Voice-enhancing AI solutions leverage algorithms to refine audio quality, eliminate background noise, and add clarity. Convin’s AI Phone Calls uses advanced LLM technology to deliver natural-sounding, context-aware voice calls that can adapt to varying customer needs, further optimising call center outcomes.

4. What is the AI that reads in different voices?
‍Text-to-speech (TTS) engines powered by AI can generate speech in multiple languages and voice styles. Convin’s AI Phone Calls stands out with its multilingual AI capabilities, offering smooth, life-like conversations that cater to diverse customer demographics without additional training.