Employee turnover/project manager turnover:

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Cost: CIENCE may seem like an expensive service, with monthly costs for sales development services ranging from $4,200 to $9,000.
AI and templates in customer service: Some customers have expressed concerns that CIENCE’s reliance on AI and templates in customer service may result in generic messages that lack personalization and engagement, impacting response rates and lead quality.

Some customers estonia phone number list have reported frequent turnover of their project managers or SDR teams, resulting in a lack of continuity and impacting campaign performance.
Lack of transparency: Some customers have mentioned a “black box” feeling about how their campaigns are executed and would like to have more

insight into the process.
Customer support: Some negative reviews mention poor customer support or a lack of responsiveness to issues.
Upfront payment and no refunds: Some customers have noted that CIENCE requires an upfront payment and does not offer any incentives or refunds, even if projects are terminated early due to poor performance.