Conversational commerce — and the improvements it can make to your customer service initiatives — has the potential to build and strengthen customer relationships. A whopping 94% of shoppers Opens in a new windowsay that good customer service makes them more likely to buy from a brand again. With convenience and ease of use, conversational commerce contributes to positive experiences, which encourage repeat purchases and build loyalty. Instant responses, personalized recommendations, and service experiences that feel human signal to customers that they are heard and valued.
Reduce support-related costs and increase revenue: Conversational commerce powered by AI can free up valuable time for your service and sales reps to focus on more complex tasks that move your business forward. By empowering sales and service reps with embedded commerce apps — like Pay afghanistan phone number list Now links and the ability to place orders on behalf of customers — you can transform your service center into a revenue generator. In fact, 38% of digital leaders view customer service as driving a substantial amount of incremental revenue.
Differentiate your business: Ecommerce is more than a digital storefront; it’s no longer enough to depend on one channel to influence sales. Customers want the ability to interact and transact on their terms. More and more, this means through messaging apps and direct messages on social media. Conversational commerce is an extension of your brand and allows you to communicate with customers in a deeper, more meaningful way. By making it easy for shoppers to connect with your business in a way that feels natural, you give customers more power over their experience and elevate your brand above the competition.