Purchase: elevate customer experiences when they’re ready to make a purchase. Service agents and chatbots can send payment links straight to customers through text messages, email, or messaging apps, making it easy for customers to complete a transaction. Now, service and sales reps don’t need to direct customers back to a website or payment portal to close the deal. They can simply send over a link — wherever the conversation takes place — and the customer can pay.
Post-purchase: The customer journey doesn’t end at the buy button. Shoppers want to track their orders from your warehouse all the way to their doorstep. The benefits of afghanistan phone number list conversational commerce when it comes to post-purchase are twofold: They can enhance customer support while allowing your brand to gather valuable feedback.
Direct messaging and check-in emails provide an opportunity to reach out to customers who might need additional support with complicated products or services. You can reach out to customers with open support cases and provide proactive customer service, something that only 33% of shoppersOpens in a new window feel brands do well.