About 81% of customers expect faster service as technology advances. AI delivers huge wins for service leaders who depend on fast case resolution to build better customer relationships (and increase their customer satisfaction scores). One of the biggest benefits of AI-driven tools like chatbots? The ability to comb through data and answer standard questions like “Where’s my order,” so agents can focus on more complicated inquiries. And even live agents who are coping with rising case volumes benefit from AI, thanks to intelligently generated call summaries, insights, and action plans.
Embracing the future of AI in consumer goods
Digital early adopters in CG are already using data and AI afghanistan phone number list to drive efficient and profitable growth. How do you catch up?
Start by identifying the opportunities and challenges that are top of mind for your business. Choose an easy win that’s realistic, but meaningful. Define your desired outcomes and establish how you’ll measure performance. Build your data strategy by collecting, organizing, and searching for gaps. Finally, create your plan with the right technology and change management approach. Because as AI progresses, new capabilities will become available — and the companies that don’t keep pace risk getting left behind.