Marisa Lioi, at Fisher & Paykel Appliances, worked as a dispatcher for many years before overseeing global implementation of Service Cloud across her company. Now, her Salesforce technical knowledge enables her to deliver excellent customer experiences.
“When you create processes or automations and applications and then you see that go live — for example, using field service to book a service appointment on your website — you go ‘I’m proud because I did that,’” said Lioi.
“When people come back to you and say, ‘Loved the service, your technicians were fabulous, really helpful and great,’ it’s something that you can feel proud of.” (Back to top)
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Embrace continuous learning
Formal training opportunities are fantastic, but they are not afghanistan phone number list the only way to build your expertise. You can learn more about developments in field service by reading knowledge base articles on timely topics like asset service management or generative AI. Gain insights from field service leaders on strategies and trends in Salesforce’s free webinars, like 3 Strategies to Reinvent Field Service Delivery or Trusted AI and Data in Field Service.
You can also expand your knowledge every day by simply adopting a curiosity mindset. For example, perhaps you notice certain repetitive issues that slow you down on job sites. Share your insights with leadership and when you see opportunities, propose solutions.
“Study what would make your daily interactions have less friction and make yourself — and your teammates — more efficient,” said Quine.