People are used to 24/7, personalized service. We can pay our bills online, order our coffee from our phones, and have products delivered overnight. This has reshaped expectations, putting an onus on government organizations to match private sector services and experiences—so much so that 93% of respondents in Boston Consulting Group’s (BCG) third annual Global Trust Imperative 3.0 report said they expect government quality of service to be on par with leading tech companies, the commercial sector, and government providers.
(IT) systems makes it difficult for government agencies to overcome (or even address) these challenges. Inefficiency, outdated processes, and concerns around privacy and data security slow down service delivery and negatively impact constituents — and isn’t scalable for the future.
Findings by the Deloitte Center for Government Insights note that innovations creating value in new waysOpens in a new window often won’t work with old business processes and that increasing time savings and reducing backlogs requires new systems and processes.
That said, government IT modernization is more than just new afghanistan phone number list technology or integrating legacy systems. It requires a complete redesign of business processes and, more often than not, a cultural shift in thinking. However, this is hard to accomplish alone. So much so that a global digital survey of government officials found that 85% felt collaboration with external partnersOpens in a new window positively impacted their agencies.
Engaging a technology partner in an effort to accelerate innovation can enable government agencies to more efficiently and effectively meet modern-day demands and better address the needs of the constituents they serve. We’ll cover what government IT is, the benefits, how automation and AI play a role, and how you can modernize your solution to fit your agency’s needs.