To help Salesforce employs a sophisticated READS metrics system that continuously tracks essential health indicators, including request rate, errors, availability, duration, and saturation. By meticulously monitoring these READS metrics, we can proactively address any issues, maintain system reliability, and continuously improve the performance of services and customer-facing applications hosted on Hyperforce.
Aligned with the NIST (National Institute of Standards and Technology) framework, the cybersecurity controls offered by Hyperforce from the Foundation Domain to other FDs like Core, Data Cloud, and others encompass various categories, including access control, network security, data protection, threat detection, incident response, and more. These controls are carefully designed, address specific security objectives, and mitigate potential risks.
Availability Zones
The 3 Availability Zone (3AZ) architecture of Salesforce Hyperforce is a fundamental design principle aimed at enhancing the reliability, availability, and resilience of the platform. Availability Zones are distinct, physically separated data centers within a specific geographic region, each equipped with its own power, cooling, and networking infrastructure. The 3AZ architecture deploys these zones strategically to ensure redundancy and fault tolerance, providing a high america phone number list level of service availability even in the face of unexpected failures or geographic incidents. All the services that are securely hosted on the Hyperforce platform adhere to the same rigorous design and deployment principles applied to other services within Hyperforce. This approach helps ensure consistent availability and resilience across all services hosted on the platform further reinforcing the robustness and reliability of the Salesforce services.
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Hyperforce delivers data residency benefits by providing customers with local data storage and processing options. This can help them comply with local regulations and be a major advantage for businesses that operate in multiple countries. Especially, if they need to comply with different data privacy laws.