tour to guide your subscribers through the best ways to use the service. Your subscribers can, for example, interact with the platform and discover content that interests them. AI can also help in surfacing any relevant how-to guides or FAQ articles based on how a subscriber initially interacts with the platform.
Your subscriber can also, for example, be prompted to fill out a survey that AI can then analyze in real time to offer customized content recommendations to introduce them to the service.
Say your new subscriber indicates that they like action movies in the survey, is a fan of their local NBA team, and has a 10-year-old daughter. AI then generates a curated list of the most popular action films on the platform, an upgrade option for a live sports package, while also delivering a prompt to set up a separate children’s america phone number list account with its own curated content options.
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AI turns service into a painless — and personalized — process
Customer service should ensure an agent and the accompanying AI has a complete view of the subscriber — whether it’s billing.