and technology together with our AI Coach program. Through this process, we evaluate a company’s overall readiness, including internal skills and expertise, existing technology infrastructure, data preparedness, governance, and ultimately build the roadmap for long-term success.
For now, the human part of AI might be the most important. Make it the experts at Salesforce Professional Services.Working to improve your customer experience is exciting, because there’s so much potential payoff. After all, 71% of customers have made purchase decisions based on customer service quality. But change can be hard — and transformation isn’t always easy to achieve. To get there, your organization needs to work together toward a common goal. That’s america phone number list where transformation governance for customer experience comes in.
What is transformation governance? In short, it’s a framework you set up within your organization to effectively manage resources, make decisions, and ensure strategic goals are met. Everyone from the CEO to your customer service agents and field service technicians understands their role and responsibilities.
This free guide outlines a 4-tier approach to transformation governance. Adopt it to create a structure that ensures your transition is a success.