One example of what this can look like in practice is NASA. The agency is streamlining several processes and workflows using automation, enabling staff to support more projects, reducing time required to build data reports, and more.
“Automations are a key to how we’re going to digitally transform as an agency,” said NASA’s Faris Mondey, Chief, Platform Services, OCIO, at a Salesforce World Tour event. “Leveraging the power of that singular customer view, that’s really what’s been beneficial for us.”
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“What’s the dumbest thing you have to do every day?”
How can companies identify opportunities for automation? One america phone number list Salesforce customer, a large financial services firm, did it by asking employees a simple question: What’s the dumbest thing you have to do every day?
They made it into a contest, with prizes. People were so frustrated about wasting their time on manual tasks that they volunteered lots of information about the “dumb” things, which created a groundswell for the company to automate those tasks.
You don’t need to understand how automation works. You just need to understand its impact and how powerful it can be. Here’s how different departments can use it.