These moments are game-changing for the insurance industry. You can see why investors are so enthusiastic about insurtech. The benefits of insurtech include elevating service, streamlining distribution, and collecting data for impactful analysis. It’s the ultimate virtuous cycle – delight, collect data, and do even better the next time. And do it on any channel. Slack. Email. A phone call.
“We’ve built a holistic self-service experience, especially in our contact center where customers can do simple tasks,” said Stacey Goodman, chief information officer of Prudential FinancialOpens in a new window. “Additionally, we’ve built other capabilities around artificial intelligence, machine learning, natural language clouding, chatbots, and more to further our goal of being tech-forward.”
What are the benefits of insurtech?
With the right insurance technology, you can streamline business america phone number list processes and enable anywhere-anytime collaboration. And orchestrating cross-channel communication allows everyone in your organization to gain visibility for an even better carrier-agent-customer relationship.