Building Appropriate Relationships: The type of relationship you build will vary by segment. A personalized account manager for enterprise clients, but perhaps a self-service online portal for individual consumers.
Diverse Revenue Streams: Different segments may be country email list willing to pay for different things or through different pricing models. A subscription model might appeal to one segment, while a one-time purchase suits another.
Optimizing Key Resources and Activities: Understanding your segments helps you identify the essential resources and activities needed to serve them effectively. Do you need a specialized sales team for a particular segment? Is a specific technology crucial for another?
Targeted Partnerships: Partnerships can be forged to better serve specific segments (e.g., a partnership with an industry association to reach a niche professional group).
Informed Cost Structure: Knowing which segments you are serving, and how, allows for a more accurate assessment of your cost structure. Are you incurring high costs to serve a low-value segment?
Example in Practice:
Consider a software company developing a project management tool.
Segmented BMC:
Customer Segment 1: Small Creative Agencies (5-20 employees)
Value Proposition: Intuitive, affordable tool for collaborative task management and client communication.
Channels: Online marketing, social media, industry forums.
Customer Relationships: Online support, community forum.
Generic BMC: "Customers: Businesses
-
- Posts: 283
- Joined: Thu May 22, 2025 5:24 am