Cons: Sensitive to parameter choices (epsilon, minimum points), and struggles with datasets that have varying densities.
Use Case: Suitable for identifying complex, non-spherical customer segments and detecting unusual customer behaviors (outliers).
Gaussian Mixture Models (GMM):
How it works: GMM assumes that data points are generated country email list from a mixture of several Gaussian distributions. It assigns a probability to each data point belonging to each cluster, allowing for "soft" clustering where a customer can belong to multiple segments to varying degrees.
Pros: Provides probabilities of cluster membership, can model complex cluster shapes, and is more flexible than K-Means in handling overlapping clusters.
Cons: More computationally intensive than K-Means, and interpreting the results can be more complex.
Use Case: Ideal when you believe your customer segments might overlap or when you need a more nuanced understanding of segment membership.
The applications of clustering algorithms in customer segmentation are vast and impactful across various industries:
E-commerce: Identifying segments like "high-value loyal customers," "discount seekers," "new browse-only visitors," or "seasonal shoppers" to tailor promotions, website experiences, and re-engagement campaigns.
Retail: Grouping customers by purchasing patterns to optimize store layouts, personalize product recommendations, and manage inventory effectively.
Financial Services: Segmenting clients based on risk profiles, investment habits, or service preferences to offer customized financial products and advice.
Telecommunications: Identifying customer churn risks, preferred service bundles, or usage patterns to proactively offer retention incentives or upgrade opportunities.
Real-World Applications and Benefits
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