The problem for many companies looking to improve their customer relationship management is starting to measure satisfaction.
Fortunately, there are some simple tools and techniques to get you started on some measurements. phone number list
Satisfaction surveys
The first way is to use satisfaction surveys. Most CRM providers offer this service. This involves contacting your customers to get feedback on their experience, their use of the products and, of course, their overall satisfaction.
Using this data, you will be able to determine a current general satisfaction score, as well as objectives for the future.
The Net Promoter Score, or NPS, is an indicator measuring the likelihood that a customer will recommend you to one of their colleagues/friends/acquaintances/etc.
This indicator is obtained simply by asking the customer the question, most often as part of a satisfaction survey.