5. Choose an industry supplier with local partners. Your industry may be very specific. That's why it's a good idea to find a CRM provider that has worked with companies and industries similar to yours. By simply looking at the supplier's website, you can get a good idea of the types and sizes of companies they work with. You can also check third-party review sites like Capterra or FeaturedCustomers.com for customer reviews, references, ratings, etc.
Another thing you need to consider is the chinese singapore phone number list supplier's local partner network. Most European companies want to have a local partner to provide local support during and after the CRM implementation. If this is important to you, it makes sense to research the vendor's partner network. Does the supplier have local partners? Do these partners only implement CRM or can they also offer business consulting? What is the local partner's experience with CRM, what is their certification status and how many implementations have they been involved in? 6.
CRM is useless if it is not configured correctly or if your employees are not trained to use the features it provides. So when you ask for a price, be sure to ask how much it will cost to customize the solution to your needs and personalize the training sessions, not just the online tutorials. A CRM system should complement your business and reflect your sales process, your marketing strategy, your customer service activities, your contact management procedures.