ack of employee adoption of OWA;
difficulties in restoring exchange data
frequent server crashes;
Your IT department will have to spend more time on Exchange. One IT manager estimates that Exchange takes 33% more administrative time and requires one more full-time person per year . And this is still true even if you have four times fewer users than with Zimbra. With Zimbra, it is the integrator Ovea that provides support. Their demand is lower, especially because users take care of certain simple tasks themselves. More autonomous, they are able to resolve their problems more quickly. And that means less time for support.
Total cost of ownership
Before switching tools, you need to evaluate the total cost of ownership (TCO). While the hardware costs of storage and the license price are significant, you also have to consider the associated human capital . The time spent on the solution and the cost of support contracts work against MS Exchange, especially given its recurring problems with Outlook and PST files .
Extensions
The issue of administrative rights for extensions is another factor that burdens support . Anyone can install a plugin . You can imagine the technical issues that this entails. With Zimbra, IT department oversight is provided to prevent such issues.
Although Exchange has long been the tool of choice for businesses, more agile and high-performance solutions such as Zimbra are catching up. The question arises of how to save on operational costs and work with a more efficient tool. If you are worried about the prospect of changing your data or your company's mailbox, read our article on how to successfully migrate your company's email and your doubts will disappear.
Article translated from French
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