Smart service offers advantages for both sides: for both customers and companies. So, now that you know 5 advantages of self-service for your company, check out how it can benefit customers:
Reduction in Average Service Time
With self-service, your customer can choose whether they really want to join a service queue to resolve their doubts and problems or whether they prefer to do everything themselves. This reduces the waiting time for services that are performed quickly in smart service.
We can cite as an example questions about forex email listB prices and shipping on your website, which can be answered through a chatbot.
Reduces the chances of errors
Yes, machines can make mistakes too. However, since they are programmed based on pre-established patterns, the chances of error are much lower when compared to the autonomy of humans. In this way, intelligent service offers a better user experience, with fewer errors.
Finally, as you can understand from this article, offering your customers intelligent service means offering them autonomy and freedom to decide whether or not to contact customer service representatives. In this way, in addition to ensuring customer satisfaction, cost reduction, optimization of your team's work and reduction in waiting times are other advantages that can be perceived from self-service.
This content was produced by Zendesk , a company that provides complete customer relationship solutions, monitoring data and generating intelligence so that your company not only provides better service, but also manages knowledge in a way that ensures the customer experience is increasingly satisfactory. Read other content like this on our blog .